1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of services provided by Glamscrap Technologies Pvt. Ltd. ("Company," "we," "us," or "our") and your access to our website. By engaging our services or using our website, you ("Client," "you," or "your") agree to be bound by these Terms.

Our registered office is located at:
SREC SPARK Incubation Center,
Sri Ramakrishna Engineering College,
Vattamalaipalayam,
Coimbatore - 641022, Tamil Nadu, India

2. Services Description

2.1 Core Services

We provide the following waste management and recycling services:

• E-Waste Recycling: Responsible recycling of electronic waste with secure data destruction
• Plastic Upcycling: Transformation of plastic waste into high-quality raw materials
• Industrial Waste Solutions: Customized waste management for manufacturing sectors
• Product Sales: Eco-friendly products made from recycled materials

2.2 Service Standards

• 99.8% material recovery rate for e-waste
• Certified disposal processes
• Secure data wiping and destruction
• Advanced sorting technology
• Closed-loop waste systems

3. Service Agreements and Contracts

3.1 Service Quotations

All quotations are valid for 30 days unless otherwise specified. Prices are subject to change based on:

• Waste type and volume variations
• Market conditions for recycled materials
• Regulatory changes affecting processing costs
• Transportation and logistics factors

3.2 Contract Formation

A binding contract is formed when:

• You accept our written quotation, or
• We commence service delivery upon your authorization, or
• You execute a formal service agreement

3.3 Service Modifications

Changes to agreed services must be requested in writing and are subject to revised pricing and scheduling.

4. Client Responsibilities

4.1 Waste Preparation

You must:

• Provide accurate descriptions of waste types and quantities
• Ensure proper segregation of materials as instructed
• Remove hazardous materials not covered by our services
• Provide safe access to pickup locations
• Comply with all applicable environmental regulations

4.2 Data Security (E-Waste)

For e-waste services, you must:

• Backup important data before handover
• Remove or identify highly sensitive storage devices
• Provide asset lists and serial numbers when required
• Acknowledge that data destruction is irreversible

4.3 Health and Safety

You must:

• Ensure safe working conditions at pickup locations
• Provide necessary safety equipment and briefings
• Report any known hazards or safety concerns
• Comply with our safety protocols and procedures

5. Pricing and Payment Terms

5.1 Pricing Structure

Our pricing is based on:

• Volume and weight of materials
• Processing complexity
• Transportation requirements
• Market value of recovered materials
• Regulatory compliance costs

5.2 Payment Terms

• Payment Due: Net 30 days from invoice date (unless otherwise agreed)
• Late Payments: 2% monthly service charge on overdue amounts
• Disputed Invoices: Must be disputed within 30 days of invoice date
• Collection Costs: Client responsible for collection costs if payment is overdue

5.3 Revenue Sharing

For materials with positive market value, revenue sharing will be as per agreed percentages in the service contract.

6. Service Delivery and Performance

6.1 Scheduling

• Pickup schedules are established based on mutual agreement
• We reserve the right to reschedule due to weather, equipment issues, or safety concerns
• Regular service intervals may be adjusted based on waste generation patterns

6.2 Reporting

We provide:

• Certificates of destruction/recycling
• Weight and volume reports
• Environmental impact reports
• Compliance documentation as required

6.3 Service Interruptions

We are not liable for service delays due to:

• Force majeure events
• Regulatory changes or permit delays
• Client-caused access restrictions
• Equipment failures beyond our reasonable control

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that:

• Services will be performed in accordance with industry standards
• Data destruction will be complete and irreversible
• Recycling processes will meet environmental regulations
• Staff will be properly trained and certified

7.2 Disclaimers

We disclaim warranties regarding:

• Recovery rates for specific materials
• Market values of recycled materials
• Timeline for permit approvals
• Third-party equipment performance

8. Limitation of Liability

8.1 Liability Caps

Our total liability for any claim is limited to:

• Direct damages not exceeding the value of services provided in the 12 months preceding the claim
• Actual damages only (no consequential, punitive, or indirect damages)

8.2 Excluded Damages

We are not liable for:

• Lost profits or business interruption
• Data loss (beyond our data destruction services)
• Third-party claims against you
• Regulatory fines or penalties imposed on you

8.3 Indemnification

You agree to indemnify us against claims arising from:

• Misrepresentation of waste types or contents
• Violation of environmental regulations by you
• Unsafe conditions at your premises
• Your failure to comply with these Terms

9. Intellectual Property

9.1 Our IP Rights

All proprietary processes, methodologies, and technologies remain our intellectual property. You may not:

• Reverse engineer our processes
• Disclose confidential information
• Use our trade secrets for competitive purposes

9.2 Client Materials

We claim no ownership rights in materials you provide for processing, except as necessary to perform services.

10. Confidentiality

10.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of:

• Proprietary business information
• Pricing and commercial terms
• Technical processes and methodologies
• Client lists and business relationships

10.2 Data Destruction Confidentiality

We guarantee complete confidentiality regarding data contained on devices processed for destruction.

11. Environmental Compliance

11.1 Regulatory Compliance

We maintain all necessary permits and licenses for waste processing and comply with:

• Central Pollution Control Board regulations
• State environmental laws
• Hazardous waste management rules
• E-waste management rules

11.2 Client Compliance

You warrant that materials provided comply with all applicable environmental regulations and export/import restrictions.

12. Termination

12.1 Termination for Convenience

Either party may terminate ongoing services with 30 days written notice.

12.2 Termination for Cause

Either party may terminate immediately for:

• Material breach of contract
• Insolvency or bankruptcy
• Violation of environmental regulations
• Safety violations

12.3 Effects of Termination

Upon termination:

• All outstanding invoices become immediately due
• Confidentiality obligations survive
• Materials in process will be completed or returned as agreed

13. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters
• Government actions or regulatory changes
• Labor strikes or shortages
• Equipment failures or supply chain disruptions

14. Dispute Resolution

14.1 Negotiation

Disputes must first be addressed through good faith negotiations between senior representatives.

14.2 Mediation

If negotiation fails, disputes will be submitted to mediation before a mutually agreed mediator.

14.3 Arbitration

Unresolved disputes will be settled through binding arbitration under the Arbitration and Conciliation Act, 2015, in Coimbatore, Tamil Nadu.

15. Governing Law and Jurisdiction

These Terms are governed by Indian law. Any legal proceedings shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.

16. Website Terms

16.1 Website Use

Our website is provided for informational purposes. You may not:

• Use automated systems to access the site
• Attempt to gain unauthorized access
• Distribute malware or harmful code
• Violate any applicable laws

16.2 Content Accuracy

While we strive for accuracy, website content is subject to change without notice. We do not warrant the completeness or accuracy of information provided.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between parties.

17.2 Amendments

These Terms may only be amended in writing, signed by both parties.

17.3 Severability

If any provision is deemed unenforceable, the remaining provisions continue in full force.

17.4 Assignment

You may not assign rights or obligations without our written consent. We may assign our rights with reasonable notice.

17.5 Notices

All notices must be in writing and delivered to the addresses specified in the service agreement or these Terms.

18. Contact Information

For questions about these Terms of Service:

By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.