1. Introduction

Glamscrap Technologies Pvt. Ltd. ("we," "us," "our," or "Company") is committed to protecting the privacy and security of personal information collected from our clients, website visitors, and business partners. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our waste management and recycling services.

Our registered office is located at:
SREC SPARK Incubation Center,
Sri Ramakrishna Engineering College,
Vattamalaipalayam,
Coimbatore - 641022, Tamil Nadu, India

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address
• Service-Related Information: Details about waste types, quantities, pickup schedules
• Website Information: IP address, browser type, pages visited, time spent on site
• Communication Records: Emails, phone calls, and other correspondence

2.2 Sensitive Information

In the course of providing e-waste recycling services, we may handle devices containing personal data. We implement secure data destruction processes to ensure complete data wiping before recycling.

3. How We Collect Information

We collect information through:

• Direct communication (phone, email, contact forms)
• Our website and online forms
• Business meetings and consultations
• Service delivery and pickup processes
• Third-party business partners and referrals

4. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing waste management and recycling services
• Customer Support: Responding to inquiries and providing technical support
• Business Operations: Scheduling pickups, processing payments, maintaining records
• Communication: Sending service updates, invoices, and important notices
• Compliance: Meeting legal and regulatory requirements
• Marketing: Promoting our services (with your consent)
• Improvement: Enhancing our services and website functionality

5. Legal Basis for Processing (GDPR Compliance)

We process personal information based on:

• Contract Performance: To fulfill our service agreements
• Legitimate Interests: For business operations and service improvement
• Legal Compliance: To meet regulatory requirements
• Consent: For marketing communications and website analytics

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery
• Legal Authorities: When required by law or to protect our rights
• Business Partners: For joint service offerings (with your consent)
• Regulatory Bodies: For compliance with environmental and waste management regulations

We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Physical Security: Secure facilities and restricted access
• Data Encryption: Encryption of sensitive data in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Secure Disposal: Certified data destruction for e-waste devices
• Staff Training: Regular privacy and security training for employees

8. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Specific retention periods:

• Client Records: 7 years after service completion
• Financial Records: As required by applicable tax laws
• Website Analytics: 24 months
• Marketing Communications: Until consent is withdrawn

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing for direct marketing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at glamscraptechnologies@gmail.com.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. International Data Transfers

If we transfer personal information outside India, we ensure adequate protection through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Other appropriate safeguards as required by law

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notification to registered users
• Website notification
• Direct communication for significant changes

15. Compliance and Certifications

We comply with applicable privacy and data protection laws, including:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (when enacted)
• GDPR (for EU data subjects)
• Industry-specific regulations for waste management

16. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

17. Complaints

If you have concerns about our handling of your personal information, you may file a complaint with:

• Our Data Protection Officer
• Relevant data protection authority in your jurisdiction
• For Indian residents: Cyber Crime Cell or appropriate local authorities

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.